Contact

We know exactly how it feels to be stuck on a server configuration or a stubborn plugin error at 2 AM. Hosting isn’t just about hardware; it’s about the peace of mind that comes with knowing someone has your back when things don’t go according to plan. That’s why at Firecone, we strive to keep our support as direct, transparent, and human as possible. When you reach out to us, you won’t be navigating through a maze of automated scripts or talking to a basic AI bot. You will be speaking with our actual team—the same people who build and maintain the infrastructure you use.

How to Reach Us

The most efficient way to get a comprehensive answer to your questions is to email us at [email protected]. While we love a quick chat, email allows us to maintain a detailed “paper trail” of your technical requests. This ensures that even if your issue is complex and spans multiple days, we never lose track of the steps we’ve already taken to help you. Whether it’s a billing inquiry, a request for a custom hosting quote, or a technical bug report, our inbox is the primary hub for our support operations.

Our “In-Office” Times

We are a European-based team operating on CET (Central European Time). While our servers are monitored 24/7 by automated systems to ensure 99.9% uptime, our human support team follows a specific schedule to ensure we provide the highest quality of focused assistance.

  • During the Week (Monday – Friday): You’ll find us most active from 14:00 to 20:00.
  • On Weekends (Saturday – Sunday): We hop on for dedicated support windows from 18:00 to 21:00.

If you send a message outside of these specific windows, please don’t worry—we aren’t ignoring you. We treat our “unanswered” folder as our top priority every morning, ensuring that we catch up with overnight messages before we start our daily development tasks.

What We Can Help With

Not sure if you should contact us? Here are a few things we regularly assist our users with:

  • Technical Troubleshooting: Issues with server deployment, console errors, or connectivity.
  • Account & Billing: Questions regarding your Firecone Wallet balance, deposits, or invoice clarifications.
  • Feature Requests: We are a community-driven platform. If there is a tool or a specific modpack installer you want to see on our roadmap, we want to hear about it.
  • Legal & Privacy: Direct inquiries for our Privacy Lead regarding your data rights under the GDPR.

Send a Quick Note

If you’re already here on the site and don’t want to open your email client, simply use the contact form below. Messages sent through this form are funneled directly into our priority support queue, just like a standard email. Please include as much detail as possible (such as your Server ID or account email) so we can help you faster.

Find Us Elsewhere

If you don’t have a technical problem and just want to see what we’re building, or if you want to hang out with other digital creators, come join our community. We are highly active on Discord (Discord.Firecone.eu), where you can chat with other users and get community-led advice.

For the latest project updates, hardware sneak peeks, and hosting tips, follow us on our social channels. You can find us on TikTok, X (formerly Twitter), and Instagram under the handle @FireconeHosting. We look forward to hearing from you and helping you build something great!