Terms & Conditions

Last Updated: 26 December 2025

1. Company Information

Firecone is a digital services and hosting provider.

2. Acceptance of These Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (“you”, “user”, or “client”) and Firecone (“we”, “us”, “our”).

By accessing or using our services, you confirm that you:

  • Have read and understood these Terms
  • Agree to be legally bound by them
  • Will comply with all applicable laws and regulations

If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

3. Services

Firecone provides hosting and related digital services (the “Services”). Specific service features, limits, and pricing are described on our website or order pages.

Services are provided on an “as available” basis unless explicitly stated otherwise.

4. Accounts & Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account

You must notify us immediately at [email protected] if you suspect unauthorized access. Firecone is not liable for losses resulting from unauthorized access unless caused by our gross negligence.

5. Payments, Wallet & Billing

5.1 Wallet System

Firecone may offer a prepaid wallet or balance system.

  • Funds must be deposited before services can be activated
  • Wallet deposits are non-refundable once credited
  • Services are not automatically renewed unless explicitly stated

5.2 Non-Payment & Suspension

If your wallet balance becomes insufficient or payment fails:

  • Services may be suspended immediately or after a short grace period
  • Firecone is not responsible for interruption caused by non-payment
  • Data associated with suspended services may be permanently deleted after 14 days of suspension

6. Refunds & EU Consumer Rights

Due to the nature of digital services:

  • Wallet deposits are non-refundable
  • Refunds for unused services may be granted solely at Firecone’s discretion

EU Right of Withdrawal

If you are an EU consumer, you expressly agree that:

  • Service provisioning begins immediately after purchase
  • By requesting immediate service delivery, you waive your 14-day right of withdrawal once provisioning has begun, in accordance with EU consumer protection law

7. Acceptable Use

You may not use the Services for unlawful, harmful, or abusive activities, including but not limited to:

  • Violating applicable laws or regulations
  • Hosting or distributing malware or malicious code
  • Infringing intellectual property rights
  • Sending spam or unsolicited communications
  • Attempting to disrupt, overload, or compromise systems or networks
  • Impersonating individuals or entities

Firecone may suspend or terminate Services for violations of this section.

8. Server Access & Maintenance

Firecone may access customer services or servers when reasonably necessary to:

  • Perform maintenance or upgrades
  • Resolve technical issues
  • Ensure system security and stability

We will make reasonable efforts to minimize disruption.

9. Intellectual Property

You retain ownership of content you upload or store on the Services.

Firecone does not claim ownership over user content but may process it as necessary to provide the Services.

If you believe content hosted using our Services infringes your rights, contact [email protected] with:

  • Proof of ownership
  • Identification of the infringing material
  • Contact information
  • A good-faith statement

10. Privacy & Data Protection

Firecone processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

Details regarding data categories, legal bases, retention periods, international transfers, and your rights are provided in our Privacy Policy, which forms an integral part of these Terms.

For hosting services:

  • You act as the Data Controller for any personal data you upload or process
  • Firecone acts as the Data Processor

A Data Processing Agreement (DPA) is available upon request and is incorporated into these Terms.

11. Third-Party Services

The Services may integrate or link to third-party tools or services.

Firecone is not responsible for third-party content, policies, availability, or practices. Your use of third-party services is subject to their respective terms.

12. Termination

Firecone may suspend or terminate your account or Services immediately if:

  • These Terms are violated
  • The Services are misused
  • Required by law or security concerns

Upon termination:

  • Access to Services and data may be permanently lost
  • Firecone is not obligated to retain data
  • Personal data will be handled in accordance with our Privacy Policy and legal obligations

13. Disclaimer of Warranties

The Services are provided “as is” and “as available”.

To the maximum extent permitted by law, Firecone disclaims all warranties, express or implied, including fitness for a particular purpose, availability, and uninterrupted operation.

14. Limitation of Liability

To the maximum extent permitted by law, Firecone shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, profits, or business opportunities
  • Unauthorized access or third-party actions

Firecone’s total liability shall not exceed the amount paid by you for the affected Service during the previous billing period.

15. Indemnification

You agree to indemnify and hold harmless Firecone, its affiliates, and staff from claims or damages arising from:

  • Your use of the Services
  • Violations of these Terms
  • Infringement of third-party rights

16. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on our website.

Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the European Union and the member state in which Firecone is established.

Where permitted by law, disputes shall be subject to the exclusive jurisdiction of the competent courts of that member state.

18. Disputes & Chargebacks

Before initiating a chargeback or legal action, you agree to contact [email protected] to attempt resolution.

Abusive disputes or chargebacks may result in suspension or termination of Services.

19. Miscellaneous

  • These Terms constitute the entire agreement between you and Firecone
  • Failure to enforce any provision is not a waiver
  • If any provision is unenforceable, the remainder remains valid
  • Firecone is not liable for events beyond reasonable control (force majeure)